How do I book a cleaning with Folsom Clean?

You can book online 24/7 at folsomclean.com/book/ — no walkthroughs, no phone tag. Just pick your service, choose a time, and you're done. You can also call us at 916-249-9725.

Do you require a deposit to book?

No deposit is required. A valid credit or debit card is needed to secure your appointment, but you only pay after the cleaning is complete.

Are your cleaners background-checked and insured?

Yes. All Folsom Clean professionals are fully bonded, insured, and undergo thorough background checks. Your home and belongings are protected on every visit.

Do you provide your own cleaning supplies and equipment?

Yes. We bring all supplies and equipment including vacuums, mops, and eco-friendly cleaning products that are safe for kids, pets, and the environment. If you prefer a specific product, let us know in advance.

How long does a cleaning take?

A standard cleaning typically takes 2–4 hours depending on your home size. Deep cleans or larger homes may take longer. We prioritize quality and thoroughness over speed.

What is your satisfaction guarantee?

We offer a 200% satisfaction guarantee. If you're not happy with your clean, we'll come back and make it right — no hassle, no excuses.

What areas do you serve?

Folsom Clean serves Folsom, Sacramento, Roseville, Rocklin, Citrus Heights, El Dorado Hills, and Rancho Cordova, CA.

What's included in a move-in/move-out cleaning?

Our move-in/move-out cleaning covers deep cleaning of all rooms, inside appliances, cabinets inside and out, bathrooms, baseboards, and floors. The home must be completely empty prior to service.

Refund-and-Cancellation-Policy

Refund and Cancellation Policy

🛡️ Folsomclean Refund and Cancellation Policy

Effective Date: [April 2026]

Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment:

Please provide at least 24 hours’ notice prior to your scheduled service.
Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
Same-day cancellations or missed appointments may incur a fee of up to 50% of the scheduled service cost.

This allows us to fairly compensate our team and manage our schedule efficiently.

Late Access or Lockouts

If our team is unable to access your property at the scheduled time:

A lockout fee may be charged.
If access is not provided within a reasonable timeframe, the appointment may be considered a same-day cancellation.

Refund Policy

Due to the nature of cleaning services, we do not offer full refunds once a service has been completed.

However, your satisfaction is very important to us:

If you are not satisfied, please notify us within 24 hours of your service.
We will gladly return to address any missed areas at no additional cost.

Service Adjustments

If you request changes to the scope of work after booking:

Pricing may be adjusted accordingly.
Additional services may require extra time or fees.

Deposits (If Applicable)

For certain services (such as deep cleaning or move-in/move-out):

A deposit may be required to secure your booking.
Deposits may be non-refundable for late cancellations.

Unforeseen Circumstances

In rare cases (e.g., weather conditions, emergencies), we may need to reschedule your service. We will notify you as soon as possible and arrange a new convenient time.

Contact Us

If you need to cancel, reschedule, or have concerns about your service, please contact us promptly.

Our Commitment

We are committed to delivering consistent, high-quality cleaning services and ensuring every client has a positive experience with Folsom Clean.

“By booking a service with Folsom Clean, you agree to the terms outlined in this policy.”